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General Conditions

Reservations for Alamo.nl are processed by Target Travel Services.

All reservations need to be confirmed before departure. Reservations cannot be made based on specific car types. At the location, a comparable or larger car may be offered. Details of cars may vary per country. Reservations are to be made in advance and the confirmation depends on availability at time of reservation. Any prepayment is due before departure. If chosen for the ‘pay later’ option, the down payment is due before departure and the remaining amount to be paid at the location. Unused rental days that have been reserved and paid for are nonrefundable.

Cancellations

By receiving a reservation number a booking is final. You can cancel your booking up to 48 hours before departure free of charge , provided you have added the cancellation fee waiver during the booking process. Please note that in the event of a change, the rental rate is subject to interim (price) changes and the current availability. If you cancel within 48 hours before the pick-up time or after the start date of the reservation, we can unfortunately no longer credit the rental amount, even if you have added the option to cancel cancellation costs to your reservation.

Prepayment

Prepayment is due before departure. When completing the booking, clients are forwarded to the payment provider. All payments are processed through a secure link. If booking is completed without direct payment, an invoice will be sent. The payment must be received by Target Travel Services 6 weeks before pick-up date. If full payment is not received 48 hours before pick-up date, the booking will be cancelled.

Some rates are partially prepaid. This means that Target Travel Services collects a down payment and the local supplier will charge the client for the remaining rental amount during pick-up. For the down payment the same conditions as for prepayment apply.

Rates

Unless otherwise stated, rates are inclusive of unlimited mileage, collision damage waiver, theft protection, airport fee, vehicle license fee, VAT and limited liability insurance. For specific information, please contact the customer service department of Target Travel Services. Target Travel Services reserves the right to change the rates or conditions at any time without prior notice. Please note that if the rental car is returned 30 minutes or later after the collection time on the return date, an extra charge up to the rental costs for one day will be charged.

No Risk Warranty

The option of a No Risk Warranty is offered by Target Travel Services. Upon booking a rental car can be chosen to get this extra insurance or not. With the No Risk Warranty any deductible excess is covered up to an amount of EUR 1.500. In case of damage, the location will charge the client for the costs. Upon return, the client can claim the costs of the damage online by completing the No Risk Expense form.

If the client chose for the No Risk Warranty upon booking, the rental location will put a hold on your credit card for the amount of the deposit. If chosen for the No Risk Warranty, employees at the counter of the pick-up location may offer an additional insurance. If the client accepts these locally offered insurances, no refund is possible for those locally paid insurances.

Picking up the car

Make sure you have the following documents ready when you pick up your rental car. This way the employee at the desk can help you on your way soonest.

  • Rental voucher.
  • Passport of the main driver.
  • Physical driver’s license of the main driver and, if applicable, the driver’s license of the co-driver(s).
  • Physical credit card in the name of the main driver. Please note that for some countries, such as Spain, Hungary, Portugal and Turkey, it is mandatory to carry two credit cards with certain rental categories. Please contact our customer service team for more information.
  • Some overseas locations require a return ticket.

If the driver does not meet these requirements and is therefor denied the car by the location, this is considered a no show and the driver is not eligible for a refund of the prepaid amount. In all cases, the location determines whether they consider the documents shown to be sufficient and whether they will facilitate the car.

Additional drivers

A surcharge can be applicable for extra drivers. All drivers must be in the possession of a valid driver’s license from the country of origin. Charges for additional drivers are to be paid locally at the time of pick up, unless included in the rate.

All vehicles booked through Target Travel Services are insured for a maximum number of people. Target Travel Services cannot accept responsibility where a vehicle is not big enough to fit all passengers and luggage on arrival if full details were not given at the time of booking. In the interest of safety, this number must not be exceeded and the insurance on the vehicle will be invalidated.

Age and additional drivers

The minimum age is usually 21 years old. For certain countries, the minimum age is set at 18, 23 or 25 years old. An age restriction may also apply for certain car types. All drivers must be in the possession of a valid drivers license from the country of origin. In some countries it is required that all drivers must have held their full drivers license a minimum of one year.

Costs for extra drivers vary by country and must be paid for locally. For young drivers (between 18-21 years old, or between 21-25 years old) additional costs may occur. These can vary by country and need to be paid for locally. Please consul the country-specific terms and conditions for exceptions and/or further details.

One way rental

One way rentals are allowed for some locations but have to be confirmed at the time of booking. The surcharge can vary, is exclusive of tax and must be paid locally. Drop-off fees can be changed without prior notice.

Special requests

Child seats, ski racks and other extras are on request and cannot be guaranteed. In most countries, child seats are mandatory for younger children. Most locations have child seats available that need to be requested at the time of the booking. These are subject of availability at the time of the rental.

Local charges

Charges and conditions for all extras that must be paid locally can change without prior notice.

Car type and capacity

The mentioned capacity of the rental car is a guideline and no rights can be derived from this. The confirmed car type is an example only and may not be available at the time of rental.

Complaints

In case the client is not satisfied with the car, the rental, or the reservation, it is required to return the car to the rental station within 24 hours after pickup. In case the rental station is not able to help, it is required to contact the 24/7 emergency number listed on the rental voucher. If neither the station nor the emergency number was able to help, complaints can be sent within 6 weeks after returning the car to info@targettravel.nl.

Disclaimer

Other terms and conditions can be applicable. All rates, terms, conditions, and conditions per country can change without prior notice. Reservations via Alamo.nl, Alamo.be, Autoshuren.nl and RNTaCar.com are processed by Target Travel Services. Target Travel Services has no access to reservations for Alamo, Enterprise, National or other suppliers that are made via other sales channels.

Target Travel Services accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from, for example, civil strife, industrial dispute, including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, unavoidable transportation problems, closure or congestion of airports/ports, cancellation of scheduled airlines and their financial failure.

Target Travel Services acts as an agent for car rental suppliers. Therefore, the actual agreement for the rental service will be with the local car rental supplier, as soon as the booking is confirmed. The client will then be subject to the terms and conditions of the agreement and the laws of the country where the rental takes place or has taken place.

Target Travel Services will not be held responsible for anyone driving under the influence of alcohol or drugs, causing willful damage, off road driving or driving without due care and attention. The client will indemnify Target Travel Services against this in respect of such claims. The client is responsible for all parking and driving violations.

In case of theft, accident, or damage to the vehicle, whatever the extent of damage, the client must give a written statement to the supplier, otherwise the client is considered 100% responsible for the damage.

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