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General Conditions

General conditions for car rental reservations made by Alamo.nl, Alamo.be and Autoshuren.nl

Reservations
Reservations via Alamo.nl, Alamo.be and Autoshuren.nl are processed by Target Travel Services.

Reservations are to be made before departure. Reservations cannot be made based on specific car types. A comparable or larger car may be offered. Details of cars may vary per country. Reservations are to be made in advance and the confirmation depends on availability at time of reservation. Payment is due before departure, at the time of the rental. Unused rental days that have been reserved and paid for will not be refunded.

Within 24 hours of making a booking, cancellation is possible without any charges. After this the booking is final. Should you need to cancel your booking the conditions are as follows:

Cancellations
By receiving a reservation number your booking is final. You can cancel your reservation within 24 hours of making the booking without any charges. Should you have to cancel your reservation after 24 hours, the following conditions apply: cancellation up to 14 days before pickup date EUR 35.00. From 14 days up to 1 day before pick-up date EUR 47.50. Cancellation within 24 hours before pickup date results in cancellations charges of 100% of the rental charges. Administration fee is non refundable. Partially used vouchers are non refundable.

Payment
Payment is due before departure and should be done via creditcard. If you complete the booking you authorise payment.

Rates
Unless otherwise stated, rates are inclusive of unlimited mileage, collision damage waiver, theft protection, airport fee, vehicle license fee, VAT and limited liability insurance. For specific information, please contact our reservations department.

We reserve the right to change the rates at any time without prior notice.

 

No Risk Warranty

The option of a No Risk Warranty is offered to you by Target Travel. Upon booking a rental car you can choose whether you want to get this extra insurance or not. With the No Risk Warranty any deductible excess is covered up to an amount of €1.500,-. If you choose to get the No Risk Warranty upon booking, employees at the counter of the pick-up location will warn you that you are not fully insured because this product is not known to them. If you do not take the offered extra insurance at the counter then bear in mind that the rental location will put a hold on your credit card for the amount of the deposit. If you do get the offered extra insurance at the pick-up location and sign for this, you will not be refunded for the money you paid.

Age and additional drivers
Minimum age is 21 years. All drivers must be in the possession of a valid drivers license from the country of origin. Costs for extra drivers vary by country and will be paid for locally. Costs for young drivers between 21 and 25 years old vary by country and will be paid for locally.

Picking up the car
Upon picking up the car, the renter should be carrying a return ticket, a valid drivers license from the country of origin and a valid credit card in his/her own name, covering the rental price and costs for optional items (when not prepaid). The following credit cards are accepted: Visa, Mastercard, Dinersclub and American Express

In case the main driver has no credit card in his/her name, a deposit will be applicable. The amount varies by country. In some countries a cash deposit is not accepted. Please inquire at the time of your booking.

Additional drivers
On most locations a surcharge can be applicable for extra drivers. All drivers must be in the possession of a valid drivers license from the country of origin. Additional driver charges are to be paid locally at the time of pick up.

One way rental
One way rentals are allowed for some locations but have to be confirmed at the time of booking. The surcharge can vary, is exclusive of tax and has to be paid locally. Drop-off fees can be changed without prior notice.

Special requests
Child seats, ski racks and other extras are on request and can not be guaranteed.
In most countries child seats are mandatory for younger children. Alamo has child seats available that need to be requested at the time of the booking. They are subject of availability at the time of the rental. A deposit will be taken. Please inquire at the time of the booking.

Local charges
Charges and conditions for all extras that have to be paid locally can change without prior notice.

International Driving License
An international driving license is only necessary if your driving license does not state the English language.

Car types and capacity
The mentioned capacity of the car is a guideline only and no rights can be derived from this. The car type mentioned is an example only and is not necessarily available at the time of rental.

Finally
In case you are not satisfied with your car, the rental or the reservation, please send your complaints within 6 weeks after returning the car to: customerservice@alamo.nl or to:
Alamo Customer Service
Hof ter Weydeweg 10-b
3451 ST Vleuten
The Netherlands

Disclaimer
Other terms and conditions can be applicable. All rates, terms, conditions and conditions per country can change without prior notice.
Reservations via Alamo.nl, Alamo.be and Autoshuren.nl are processed by Target Travel Services. Target Travel Services has no access to reservations for Alamo, Enterprise or National which are made via other sales channels.

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