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Deposit

It is customary that you have to pay a deposit upon picking up a rental car. This deposit will be used to pay the deductible excess in case of any damage to or theft of the rental car. Alamo will put a hold on your credit card for the amount of the deposit. If there is no (new) damage to the car when you return it, the hold on your credit card will be released.

Deductible excess

It is advisable to check the amount of the deductible excess before you leave home for your trip. Once you know the amount you can make sure that your credit card will cover this. The amount of the deductible excess is specified in the rental conditions for the country where you want to rent a car. Of course you can also contact our customer service.

In Europe you will be asked at the rental location whether you want to get a No Risk Warranty (collision damage waiver). By agreeing to this form of extra insurance you can avoid having to pay the deductible excess in case of damage or theft.

No Risk Warranty

The No Risk Warranty is an extra insurance to cover the deductible excess in case of any damage to the car. If you have chosen to book this extra insurance, you will not need to get any other extra insurance at the rental location. However, because the No Risk Warranty is a product not known at the rental location, they will still put a hold on your credit card for the amount of the deposit.

Cash deposit

For security reasons it is not possible to pay the deposit by cash. Most rental locations do not have sufficient cash money to refund your deposit upon your return. Paying by bank card with PIN is usually not allowed because the money will be taken from your bank account and refunding it to your bank account is not an easy process.

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