Useful information
Picking up your rental car is straightforward, and you will be on your way before you know it. It’s important to know that some countries might have different road rules than the ones you are accustomed to. Driving a rental car is slightly different from driving your own car. We have many years of experience with booking and driving rental cars and would like to share our tips with you.
Parking in the city
Parking costs in big cities can be high. Does your trip start or end in San Francisco, for instance? Consider picking up your rental car in the city or dropping it off there. You’ll not only save on rental costs, but also on parking costs.
Toll roads
Using toll roads can be unavoidable. Especially in the United States, it can be best to use the “Fast Lanes”.
Crossing the border
Travel plans may change while you are on the road. You can decide to cross the border, even if that wasn’t your original plan. In most cases, this is not a problem. If in doubt, contact the rental location or our call center.
Fines
You can get a parking fine or speeding ticket while driving your rental car, just as you would when driving your own car. In most cases, the amount will be deducted from your credit card. Contact our call center if you would like to receive a receipt for the fine.
Roadside assistance
On your rental agreement, you can find the telephone number you should call when you need roadside assistance. It’s always a good idea to call the emergency number to let them know you’ve encountered some trouble along your way. Even if it’s just a flat tire that you can easily fix yourself. Make sure, however, to keep all the receipts.
What to do in case of an accident
Thankfully it doesn’t happen very often, but if you do get caught up in an accident, always alert local police and ask for a (damage) report. We also advise you to contact the rental location. Should you be unable to continue your trip, the rental location will take care of alternate transportation.
After your trip
Should you have a complaint regarding your car rental, please contact us within 6 weeks after you’ve dropped off your car. We will do whatever we can to handle your complaint accordingly.
